Before contacting NAIF for help please review the support policy.
Then take a look at the links below
and see if one of them can help you solve your problem.
Questions
About Software Availability
Questions About SPICE Kernels
Availability
Questions About a Specific SPICE
Kernel
Questions About How to Use a SPICE
API (Subroutine)
Questions About How to Use a SPICE Program
Questions About Apparent SPICE-related Errors
Missing data
Common Problems
If the above links don't provide the information you need, then, consistent with our
support policy, you may
contact one of the NAIF team members here.
If your questions are about ESA SPICE data, or otherwise might best be answered by ESA's SPICE team, you can contact the ESA SPICE Service team here: esa_spice@sciops.esa.int
If your questions are about JAXA SPICE data, or otherwise might best be answered by JAXA's SPICE team, you can contact them here: darts-admin@ml.isas.jaxa.jp
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