Supported customers may
contact any of the NAIF staff regarding questions, problems
or suggestions related to using SPICE. In case you don't already know a specific person,
perhaps its best to contact the NAIF manager who will enlist additional
help as needed. E-mail is the preferred method of contact.
NAIF will reply
to your contact as soon as feasible. But please be aware that an
immediate reply is not always possible due to numerous flight project
commitments and occasional unavailability of staff. If your request
for help demands an immediate response, please let us know and send
your request to at least two NAIF staff.
If you've not
received an answer to an earlier request, don't hesitate to write
again: sometimes messages get overlooked or misplaced in the press
of daily business.
The NAIF Team
helpful to have a picture of someone you talked to earlier. Photos
of The NAIF Team are available here.